Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thepadelcompany.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thepadelcompany.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thepadelcompany.in.

Return & Refund Policy

The Padel Company — shop.thepadelcompany.in Last updated: July 2026

We Stand Behind What We Sell

At The Padel Company, every product in our store is selected because we'd use it ourselves on court. If something isn't right, we'll make it right — no runaround, no fine print designed to trap you.

Returns

You have 7 days from the date of delivery to initiate a return.

To be eligible for a return, your item must be:

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unused and in the same condition you received it
In its original packaging, with all tags attached
Accompanied by your order confirmation or proof of purchase

Items that cannot be returned:

Rackets, balls, or grip tape that have been used on court
Items purchased on sale or marked as "Final Sale"
Personalised or custom-ordered products
Digital products or downloadable content

How to Initiate a Return

Email us at hello@thepadelcompany.in with:

Your order number
The item(s) you'd like to return
The reason for return (helps us get better)

We'll respond within 48 hours with a return authorisation and shipping instructions. Do not ship items back without contacting us first — unrequested returns cannot be processed.

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note:

Original shipping charges are non-refundable
Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement
We are not responsible for delays caused by your payment provider

Exchanges

We only replace items if they are defective, damaged on arrival, or if we shipped you the wrong product. If you need an exchange for the same item, email hello@thepadelcompany.in with photos of the issue and your order number.

If you'd like a different product or size, we recommend returning your original item (if eligible) and placing a new order.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please email us within 48 hours of delivery with:

Your order number
Clear photos of the damage or defect
A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Cancellations

Orders can be cancelled within 2 hours of placement, before they are dispatched. Email hello@thepadelcompany.in immediately with your order number.

Once an order has been dispatched, it cannot be cancelled — you would need to initiate a return after delivery.