Shipping policy

Shipping Policy

The Padel Company — shop.thepadelcompany.in Last updated: July 2026

Processing Time

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email with tracking details once your order is dispatched.

Delivery Timeframes

Metro cities (Mumbai, Delhi, Bengaluru, Pune, Hyderabad, Chennai) — 2–4 business days

Tier 2 cities — 3–5 business days

All other locations — 5–7 business days

Delivery timeframes are estimates and not guaranteed. Actual delivery may vary due to courier delays, weather, or circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on order weight and delivery location. We offer free shipping on orders above ₹2,000.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email to track your shipment on the courier partner's website.

Delivery Attempts

Our courier partners will attempt delivery twice. If unsuccessful after two attempts, the package will be held at the nearest hub for 5 days before being returned to us. Additional charges may apply for re-dispatch.

Damaged in Transit

If your order arrives visibly damaged, please refuse the delivery and email us immediately at hello@thepadelcompany.in with photos. We will arrange a replacement at no additional cost.